Terms and Conditions
1. Introduction
Welcome to Pools by James, your trusted provider of professional pool cleaning services. By accessing or using our website (poolsbyjames.com) and services, you agree to comply with and be bound by the following terms and conditions.
2. Definitions
- “Service” refers to the pool cleaning and maintenance services provided by Pools by James.
- “Client” refers to the individual or entity utilizing our services.
3. Services Provided
Pools by James offers comprehensive pool cleaning services including, but not limited to, skimming, vacuuming, chemical balancing, and equipment inspection. Services are provided within the service areas listed on our website.
4. User Responsibilities
Clients must ensure that our pool service technicians have unobstructed access to the pool area. Pets and children should be kept away from the service area during scheduled visits. Clients are responsible for maintaining proper pool conditions between service visits.
5. Payment Terms
All services are billed on a regular basis as agreed upon during service initiation. Payment terms will be communicated at the time of service agreement. Clients are expected to make payments promptly according to the agreed schedule.
6. Cancellation and Refund Policy
Clients may cancel or reschedule services with at least 24 hours notice. Refunds for prepaid services will be provided on a prorated basis. Pools by James reserves the right to cancel services due to non-payment or unsafe conditions at the service location.
7. Liability and Disclaimers
Pools by James is not liable for any damages or losses resulting from services provided, except in cases of gross negligence. We do not guarantee specific outcomes regarding water quality or equipment performance.
8. Insurance
Pools by James holds liability insurance covering our services. Clients are responsible for insuring their property.
9. Privacy Policy
We collect, store, and use client data in accordance with our Privacy Policy. Data is protected and not shared with third parties
without consent.
10. Intellectual Property
Content on this website, including text and logos, is the property of Pools by James. Unauthorized use is prohibited.
11. Governing Law
These terms are governed by the laws of the state in which Pools by James operates. Any disputes will be resolved in the courts of that jurisdiction.
12. Dispute Resolution
Disputes will first be addressed through mediation. If unresolved, they will be subject to arbitration in the appropriate jurisdiction.
13. Amendments to the Terms
Pools by James reserves the right to amend these terms at any time. Changes will be communicated via our website.
14. Contact Information
For any inquiries regarding these terms and conditions, please contact us at [email protected] or call us at 979-446-1902